What a way to spend Christmas Eve ... in an online queue waiting for the FutureShop.ca Web servers to allow me to conduct a checkout of an item I ordered during this pre-Boxing Day Web-only sale that started at 8 pm EST. I got through the checkout process once and the system was processing my credit card, then failed because it could not connect to another server for a credit card security check. Way to go FutureShop.ca! I phoned their Customer Service and spoke to a very nice young woman who basically could not tell me anything, not even if my credit card had been charged. Her suggestion, which was my conclusion, was to go through the whole process again. We wished each other a Merry Christmas.
On my second round, more errors and an even longer wait in the online queue. I finally get to the order page, put in a different credit card, and the system goes off to process the payment then finally comes back with another error page: "An error occurred while processing your request." Followed by a reference number that's part of the Checkout process URL.
The folks who programmed the system obviously didn't proofread or test the process very thoroughly. On the Queue Status page below the bar that measures your progress in terms of a meaningless percentage the first thing it says is "Once you reach the front of the queue, you'll automatically be taken to the checkout." Actually, that's not true, because when your progress bar reaches 100% a greyed out button turns red and you have to click "Continue Checkout" to go anywhere.
This reminds me of online computing in the 90s. Over 1.5 hours wasted. My first two attempts were in Internet Explorer 9. My third attempt, ongoing as I write, is in Google Chrome, which was noticeably faster up to the Queue Status page.
Success with Google Chrome! Let that be a lesson for me, never try to order anything online with Microsoft Windows' Internet Explorer.
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